1. Jidkova O. S. Razvitiye sistem okazaniya elektronnix gosudarstvennix uslug naseleniyu (na primere Kurganskoy oblasti) avtoreferat. 2013.

2. Danilov N. A. pravovoye regulirovaniye elektronnogo pravitelstva v zarubejnix stranax, Moskva 2013.

3. Vishnyakova S. S. Formirovaniye sferi elektronnix uslug v Rossii: dis. ... kand. ekon. nauk: 08.00.05. Moskva, 2007 187 s. RGB OD, 61:07-8/2408

4. Chun Hai, J. Ibrahim. Fundamental of Development Administration. Selangor: Scholar Press. ISBN 978-967-5-04508-0. Computer Language Company. 2009.

5. Zeithaml V., Bitner M.J. (2003). Services Marketing. Integrating Customer Focus across the Firm. 3rd ed. 2003, New York: McGraw-Hill.

6. Wilson M. NIST-Special-Publication-800-16, Information Technology Security Training Requirements: A Role and Performance Based Model, M.Wilson, D.E.d. et al, Editors. 1998, National Institute of Standards and Technology: Gaithersburg.

7. Taherdoost H. et al. A review paper of e-services, technology concepts. 8th International Conference Interdisciplinarity in Engineering, INTER-ENG 2014, Romania.

8. European Commission. 2006. Directive on VAT Law on Value Added Tax (VAT) § 16 paragraph. 18, Annex II.