1. Morgan, T., 2007. Business process modelling and ORM. Lecture Notes in Computer Science, 4805, 581.

2. Lindsay, A., Downs, D., and Lunn, K., 2003. Business processes—attempts to find a definition. Information and Software Technology, 45 (15), 1015–1019.

3. Malone, T., Crowston, K., and Herman, G., 2003. Organizing business knowledge: the MIT process handbook. Cambridge, MA: MIT Press.

4. Hammer, M. and Champy, J., 1993. Reengineering the corporation: a manifesto for business revolution. London: Brealey Publishing

5. Aguilar-Save´n, R.S., 2004. Business process modelling: review and framework. International Journal of Production Economics, 90 (2), 129–149.

6. Barjis, J., 2007. Automatic business process analysis and simulation based on DEMO. Enterprise Information Systems, 1 (4), 365–381.

7. Davenport, T.H., 1993. Process innovation: reengineering work through information technology. Boston, MA: Harvard Business School Press.

8. Ludewig, J., 2003. Models in software engineering – an introduction. Software and Systems Modelling, 2 (1), 5–14.

9. Curtis, B., Kellner, M.I., and Over, J., 1992. Process modelling. Communications of the ACM, 35 (9), 75–90.

10. Крухмалева А.В. Моделирование бизнес-процессов как фактор улучшения качества работы организации. Инновация 2020: сборник материалов конференции. Томск: 2020. 257-260 с.