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CUSTOMER RELATIONSHIP MANAGEMENT BASED ON THE LATEST INFORMATION AND COMMUNICATION TECHNOLOGIES

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MAQOLA ANNOTATSIYASI

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CRM tizimlari – bu mijozlar to‘g‘risida ma’lumotlarini to‘plash va tahlil qilish, ob’ektlarning ko‘p faktorli tasnifini amalga oshirish, sheriklar va mijozlar bilan o‘zaro munosabatlarning maqbul modellarini yaratish uchun mo‘ljallangan korporativ axborot tizimlari xisoblanadi. Maqolada CRM tizimlarining paydo bo‘lishining asosiy sabablari, ularning asosiy funksiyalari va vazifalarining tasnifi muhokama qilinadi.

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Teglar

# интернет# internet# Information and Communication Te# axborot-kommunikatsiya texnologi# клиент# client# mijoz# CRM tizimi# CRM system# interactive marketing# ERP systems# interaktiv marketing# ERP tizimlari# интерактивный маркетинг# CRM-система# ERP-системы# информaционно-коммуникaционные т

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Foydalanilgan adabiyotlar

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Titov C.B. Stages of CRM system implementation at the enterprise / C.B.Titov // Transport business of Russia. - 2022. - No.10. - pp. 38-40 - 0.6 pp.l.

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D.Okhunov, S.Semenov, S. Gulyamov, D.Okhunova, M.Okhunov. Tools to support the Development and Promotion of Innovative Projects. SHS web of Conferences 100, 01008(2021) ISCSAI 2021, https://doi.org/10.1051/SHSconf/202110001008

D.M.Okhunov, M.H.Okhunov. Development of a model for the selection of automated objects for the implementation of work management processes for the creation and development of information systems. Collection of scientific papers of the II International Scientific and Practical Conference "CAD and modeling in modern economics". Russia. Bryansk. October 24-25, 2018. – From 147-150.

D.M.Okhunov. Theoretical and methodological aspects of the development of marketing automated information systems. – Monograph. Tashkent.: "FAN", 2018. – 132s.

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