ASSESSMENT AND PERSPECTIVES FOR IMPROVING THE EFFICIENCY  OF BUSINESS PROCESSES IN THE SYSTEM OF RAILWAY PASSENGER  TRANSPORTATION (USING THE EXAMPLE OF JSC "UZBEKISTAN  RAILWAYS")

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17 Sentabr 2024

Main language:Uzbek

ASSESSMENT AND PERSPECTIVES FOR IMPROVING THE EFFICIENCY OF BUSINESS PROCESSES IN THE SYSTEM OF RAILWAY PASSENGER TRANSPORTATION (USING THE EXAMPLE OF JSC "UZBEKISTAN RAILWAYS")

Field of Science:

66e94a819f835.pdf

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Railway transport: current issues and innovations

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ARTICLE ANNOTATION

The article discusses the importance of increasing revenues and strengthening the company's image positively through the development of services provided by railway passenger transport enterprises and enhancing their competitiveness. The research results focus on the most effective use of existing commercial spaces at stations and platforms, increasing revenues from retail sales, improving retail trade and catering services in the restaurant car, as well as enhancing customer relations. It is also proposed to effectively utilize customer support channels to attract and serve more clients in the company. Recommendations are provided for improving the level of services provided.

AUTHORS

S.Elmirzayev

The Banking and Finance Academy Republic of Uzbekistan

K.Tursunov

The Banking and Finance Academy Republic of Uzbekistan

Tags

# станция# station# сотиш# terminal# sales# поезд# communication channels# повышение качества# business processes# бизнес-процессы# train# оценка эффективности# efficiency assessment# овқатланиш хизматлари# catering services# Railway communication# railway ticket office# commercial areas# efficient operation# restaurant car# buffet car# quality improvement# ticket# Железнодорожное сообщение# ж/д касса# вокзал# коммерческие площади# эффективная работа# вагон-ресторан# вагон-буфет# услуги общественного питания# билет# продажи# каналы связи# Темир йўл хизматлари# темир йўл кассалари# тижорат майдонлари# самарали фойдаланиш# вагон ресторан# вагон буфет# сифатни яхшилаш# бизнес жараёнлар# чипта# алоқа каналлари# самарадорликни баҳолаш

Article Identifiers

ROI:

https://eroi.uz/11.0206/A0924-0029

DOI:

Not Available

References

1. Ўзбекистон Республикасининг Конституцияси. https://lex.uz/docs/20596

2. Ўзбекистон Республикаси Президентининг 2023-йил 11-октабрдаги “Ўзбекистон Республикаси темир йўл транспорти соҳасини тубдан ислоҳ қилиш чора-тадбирлари тўғрисида”ги ПҚ-329-сон қарори. https://lex.uz/pdfs/6631602

3. https://railway.uz/uz/proekty/1936/

4. https://railway.uz/uz/proekty/1938/

5. Голдратт Э.М. Мақсад: узлуксиз такомиллаштириш жараёни (Цель: процесс непрерывного улучшения) / Э. Голдратт, Д. Кокс; таржима. инглиз тилидан. Э. Федурко. - Минск: Попурри, 2019 йил. – 400 бет.

6. Детмер В. Голдраттнинг Чекловлар назарияси: узлуксиз такомиллашишга тизимли ёндашув (Теория ограничений Голдратта: системный подход к непрерывному совершенствованию) / Уилям Детмер; таржима инглиз тилидан. -5-нашр. - Москва.: Алпина нашриёти, 2013 йил - 443 бет.