CRM systems are enterprise – wide information systems that are designed to collect and analyze customer data, perform multi-factor classification of objects, and build optimal models of interaction with partners and customers. The article discusses the main reasons for the appearance of CRM systems, their main functions and classification of tasks.
CRM systems are enterprise – wide information systems that are designed to collect and analyze customer data, perform multi-factor classification of objects, and build optimal models of interaction with partners and customers. The article discusses the main reasons for the appearance of CRM systems, their main functions and classification of tasks.
CRM tizimlari – bu mijozlar to‘g‘risida ma’lumotlarini to‘plash va tahlil qilish, ob’ektlarning ko‘p faktorli tasnifini amalga oshirish, sheriklar va mijozlar bilan o‘zaro munosabatlarning maqbul modellarini yaratish uchun mo‘ljallangan korporativ axborot tizimlari xisoblanadi. Maqolada CRM tizimlarining paydo bo‘lishining asosiy sabablari, ularning asosiy funksiyalari va vazifalarining tasnifi muhokama qilinadi.
CRM системы – это информационные системы в масштабе предприятия, которые предназначены для сбора и анализа данных по клиентам, проведения многофакторной классификации объектов, построения оптимальных моделей взаимодействия с партнерами и клиентами. В статье рассмотрены основные причины появления CRM-систем, их основные функции и классификация задач.
| № | Muallifning F.I.Sh. | Lavozimi | Tashkilot nomi |
|---|---|---|---|
| 1 | Oxunov D.M. | Dotsent | Muhammad Al-Xorazmiy nomidagi Toshkent axborot texnologiyalari universiteti Farg‘ona filiali |
| № | Havola nomi |
|---|---|
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