Jeston, J., & Nelis, J. (2008). Business process management. Routledge.

Peppard, J., & Rowland, P. (2005). The essence of business process reengineering. Prentice Hall.

Childe, S. J., Maull, R., & Bennett, J. (1994). Frameworks for understanding business process re‐ engineering. International Journal of Operations & Production Management

Davenport, T.H. (1993). Process innovation: reengineering work through information technology. Harvard Business Press.

Hammer, M., & Champy, J. (1993). Reengineering the Corporation: A Manifesto for Business Revolution. Harper Business.

Harmon, P. (2010). Business process change: A guide for business managers and BPM and Six Sigma professionals. Morgan Kaufmann.

Rosemann, M., & vom Brocke, J. (2015). Handbook on Business Process Management 1: Introduction, Methods, and Information Systems. Springer

Smith, A. (2015). Digital Technologies and Economic Performance. Oxford University Press.

Smith, H., & Fingar, P. (2003). Business process management: The third wave. Meghan-Kiffer Press.

Van Der Aalst, W. M. (2013). Business process management: A comprehensive survey. ISRN Software Engineering

Johnson, L. & Turner, R. (2018). E-commerce and Information Systems: A Study of Customer Experience. Cambridge Scholars Publishing.

Kumar, V. (2017). Predictive Analytics in the Age of Big Data: Economic Forecasting. Springer.

Peterson, D. (2019). Blockchain and the Economy: A New Paradigm. Routledge