Yo‘lovchi transportida xizmat ko‘rsatish sifat parametrlari va ularning og‘irligini aniqlash

Yo‘lovchilarga transport xizmati ko‘rsatish sifatini baholashni tadqiqotchilar turli parametrlar bilan ifodalaganlar, shuningdek turli davlatlarning me’yoriy xujjatlarida ham turli parametrlar (guruhi) hisobga olingan. Maqola O‘zbekiston uchun yo‘lovchi transporti xizmati sifatini belgilovchi parametrlarni (guruhi) va ularning og‘irligini aniqlash hamda aniqlangan eng og‘ir parametr (guruhi) bo‘yicha yo‘lovchi transporti xizmati sifatini baholash usulini takomillashtirishga bag‘ishlangan. Shu sababdan, maqolada yo‘lovchilarga transport xizmati ko‘rsatish sifatini baholash bo‘yicha dunyo tadqiqotchilari tadqiqotlari o‘rganilgan, shuningdek xorij davlatlarining me’yoriy xujjatlari tahlil qilingan. Tahlil natijalari asosida O‘zbekiston uchun yo‘lovchilarga transport xizmati ko‘rsatish sifatini belgilovchi parametrlar guruhi hamda uni tashkil etuvchilari aniqlangan va uning iyerarxiyasi tuzilgan. Transport xizmati ko‘rsatish sifatini belgilovchi parametrlar guruhi tahlil va ekspert so‘rovi usullari asosida asosiy va zarur hollarda hisobga olinishi mumkin bo‘lgan parametrlar guruhiga ajratilgan. Shuningdek, ekspert so‘rovi usuli yordamida eng og‘ir “Xavfsizlik” parametri (guruhi) ekanligi aniqlangan. “Xavfsizlik” parametri (guruhi) bo‘yicha yo‘lovchi transporti xizmati sifatini baholash usuli takomillashtirilgan.

The researchers expressed the assessment of the quality of transport services to passengers with different parameters, and also different parameters (groups) were taken into account in the normative documents of different countries. The article is devoted to determining the parameters (group) determining the quality of passenger transport service for Uzbekistan and their severity, and improving the method of assessing the quality of passenger transport service based on the most severe parameter (group). For this reason, the article examines the researches of world researchers on the assessment of the quality of transport services to passengers, as well as analyzes the normative documents of foreign countries. Based on the results of the analysis, a group of parameters determining the quality of passenger transport services for Uzbekistan and its organizers were determined and its hierarchy was created. The group of parameters determining the quality of transport service is divided into a group of parameters that can be taken into account in the main and necessary cases based on the methods of analysis and expert survey. It was also determined that the most difficult parameter (group) is "Security" using the expert survey method. The method of evaluating the quality of passenger transport service according to the "safety" parameter (group) has been.